At SAFA ESSENCE SDN. BHD., your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website or engage with us through our online and offline platforms.
1. Information We Collect
We collect personal and non-personal information when you interact with us, including but not limited to:
- Personal Data:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
- Purchase history
- Feedback and product reviews
- Technical Data:
- IP address
- Browser type and version
- Time zone setting
- Operating system and platform
- Device information
- Website usage data (via cookies or similar technologies)
2. How We Use Your Information
Your data is collected for the following purposes:
- To process orders and manage deliveries
- To respond to your enquiries or customer service requests
- To improve our website, product offerings, and shopping experience
- To send order confirmations, updates, or shipping notifications
- To send marketing materials or promotional offers (only if you’ve opted in)
- To comply with legal obligations or defend against legal claims
3. Consent
By using our website or providing us with personal information, you consent to our collection and use of the data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us.
4. Disclosure to Third Parties
We do not sell, trade, or rent your personal data to third parties. However, we may share limited information with trusted service providers strictly for:
- Payment processing (e.g., iPay88, Stripe, or similar gateways)
- Delivery and logistics (e.g., courier companies)
- Email marketing (e.g., Mailchimp — if subscribed)
- Website hosting or analytics services
All third-party providers are contractually obligated to protect your data and use it only for the purposes specified.
5. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Secure Socket Layer (SSL) encryption
- Firewalled servers
- Restricted access to authorized personnel only
- Regular software updates and vulnerability monitoring
While no method is 100% secure, we take all reasonable steps to protect your information from unauthorized access, misuse, or loss.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your personal data (unless legally required to retain it)
- Opt-out of marketing communications at any time
- Withdraw consent to data usage
You can make these requests by emailing us at safa.essence@outlook.com.
7. Cookies
We use cookies to improve user experience, such as:
- Remembering your preferences
- Tracking website performance
- Personalizing content and product recommendations
You may disable cookies through your browser settings, but doing so may affect some features of our website.
8. Children’s Privacy
We do not knowingly collect data from individuals under the age of 13. If we become aware that a child has submitted personal data, we will delete it immediately.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies separately.
10. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. All updates will be posted on this page with the “Effective Date” stated above. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: safa.essence@outlook.com
Phone: +6017 545 6450